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Burger King will use AI to check if employees say ‘please’ and ‘thank you’ (www.theverge.com)
submitted 4 days ago by UnderpantsWeevil@lemmy.world to c/technology@lemmy.world
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The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

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[-] Wammityblam@lemmy.world 20 points 4 days ago

They don’t care. They only care about like go up.

They’re hoping to phase out human employees ASAP.

[-] WanderingThoughts@europe.pub 3 points 4 days ago

Or to have someone to blame when the line goes down

this post was submitted on 26 Feb 2026
539 points (100.0% liked)

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