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this post was submitted on 23 Feb 2026
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I remember getting an oil change or something and the service advisor asking for me to give a review and “anything less than 10/10 is considered a failure” which really pissed me off. In my mind a 10 out of 10 is “above and beyond amazing” which is simply not something I can do for something like an oil change. I would say “I got out of there driving the same car I went in with in a reasonable amount of time” is the best I would expect and would rate it as 8//10.
Reminds me when I got my first car 15 years ago I got a call to answer a survey about the experience with the sale.
I was giving 3s and 4s and just a few 5s (out of 5) and the rep was very worried that I had a very bad experience. I told him the 3 is good, 4 was very good and they did a few excellent things.
He explained that anything below 5 was very bad feedback to the sales people and everyone involved and that they would get reprimanded for the 3s. I declined to continue the survey
I like to ask if it's a corporate survey or if they want my honest opinion.
One of the many many shitty things companies have managed to do with review culture is make it be about the bottom rung employee instead of the company or their overall product. They actually found a way to feed extra off the resentment people hold for them by kicking downwards even harder.
Yeah a 10/10 for an oil change would be something like they fixed a problem free of charge since they were already in there. A 9 is "great price and surprisingly fast"