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this post was submitted on 02 Aug 2023
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Not OP, but yes and no. I work as customer service/tech support. We get abused by customers harshly every day. Work from home, for me, was great at first, but the isolation combined with the daily abuse or other trauma (worked in telephone porting for a while, and old people who can't keep their phone numbers or have to be with no phone service for a while get legit traumatized, and I felt I was causing it) caused me to become depressed, overeat, develop a heavy alcohol habit, and basically not move around much. I gained 100 pounds from 2019-2022. I am still struggling to lose it.
RTO for me was not a thing I wanted to do, but I needed to.
Also, I am thankfully no longer answering phone calls anymore, just taking chats. People are still assholes, but they cannot yell at you or use their voice to emotionally manipulate you.
I'm certainly sympathetic as I too have faced terrible abuse when working in customer service. TBH to me that says more about the job (which sounds pretty awful) than working from home. But perhaps that kind of job makes it more difficult since it sounds pretty "solo" to begin with, and I can see how WFH can at least exacerbate that, especially if your workplace isn't set up for it. It's probably a pretty isolating job no matter if you are WFH or not, though.