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this post was submitted on 19 Aug 2025
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From my time on discord I think what open source projects need to accommodate some users are full time HR-therapist-personal tutor type positions. People will show up to channels about development tools, ask the most insane questions ("Guys, how do yo build an operating system and/or browser?") and expect immediate answers. Anything other then the most apologetic, calculated, professional response is treated like a personal attack and used to denounce the entire project. I'm constantly amazed by the patience of some of the contributors (that do it for free BTW) and the concept of judging project by the PR skills of its developers still seams bizarre to me. For me the important thing was always the quality of documentation and code, not how nice the devs are to me. But hey, I guess I'm old and I didn't learn everything I know from ChatGPT.
There's a large spectrum between marketing expert and RTFM. Unfortunately, most nerds fall closer to the RTFM end than marketing expert or even normally functioning human. It isn't much of a surprise, but it is a problem for sure.
And of course there are hordes of lusers out there, but devs don't even treat each other well. Join a programming forum for any language and ask questions about things you don't comprehend. The amount of responses that are the equivalent of "just do this", "that's easy, just do", or non-descript links to code or documentation is quite large.
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I'm not denying any of this. I just don't like it when people use this as an argument not o use some projects. So the devs are not great at one-to-one communication? Ok, is the documentation good? Is the code clear? Are the bugs fixed in a timely manner? Are support tickets answered? If yes then I don't care how nice they are. I assume that I will have to figure it out by myself and if there's someone to ask that's just a nice bonus. At the same time I see a lot of people that expect others to pretty much assist them on every step and complain when devs don't do it. It's just weird.