I'm not denying any of this. I just don't like it when people use this as an argument not o use some projects. So the devs are not great at one-to-one communication? Ok, is the documentation good? Is the code clear? Are the bugs fixed in a timely manner? Are support tickets answered? If yes then I don't care how nice they are. I assume that I will have to figure it out by myself and if there's someone to ask that's just a nice bonus. At the same time I see a lot of people that expect others to pretty much assist them on every step and complain when devs don't do it. It's just weird.