RTFM is Sage
(lemmy.dbzer0.com)
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this post was submitted on 19 Aug 2025
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I mean this is true and yes but in an age where documentation is increasingly terrible, the idea of a service manual for something you bought is basically a foreign concept, and half the shit you buy doesn’t come with a meaningful manual does it really apply the same way?
Like sure, knowing the post error codes on my motherboard or linux stuff is possible because it’s documented. But the appliance example? That is increasingly false and those manuals are increasingly becoming 5 page idiot guides: “here is how to turn the system on and off, here is how to turn heat up/down, contact authorized vendor for issues” and if you don’t do that then you void your warranty. Any more robust documentation is locked to “authorized vendors” and costs $$$, if it even exists (and doesn’t just say “replace system when it stops working correctly)
I partly disagree with what you say. The subscription appliance garbage absolutely do lock advanced user manuals behind paywalls. But it isn't not rare (at least right now) to still find products with good user manuals. There are usually separate documents with one being a "quick setup" and another being a full "user manual". Avoid the worst offenders and you should be okay.
Becoming increasingly rare and we are speaking on different things. You are talking about a manual that explains how to make your washing machine wash. That is important, yes, but I am talking about a manual that explains how an appliance works.
the days of a manual explaining anything like an error code are basically dead. Name one appliance manufacturer that lists anything beyond the most basic of troubleshooting (“turn it off and back on”)
Like go back and look at an appliance manual from the 70s/80s/maybe 90s and you will see a more robust explanation of what to do when things go wrong. The further back you go the more likely you will see parts numbers, circuit diagrams, or be able to order a service manual that has such information.
We expect this shit level of documentation because we live in a throwaway culture that has tolerated this pisspoor level of documentation for decades. “Oh the washer isn’t working? It’s showing an E-05 error? Guess we better just go buy a new washer” or pay the manufacturer $120 for a “service charge” to find out that code means the latch sensor died and it’s a $30 part that is a simple 5 minute job except you can’t get the part because they won’t sell it to you
It's been about 15 years since I did appliance servicing. But back then many of the dryers would still include a circuit diagram with wire color codes and a timing chart for the controller. But the fancier appliances that had digital control boards, touch panels, etc... Like LG and Samsung didn't include crap unless you paid for their service portals. But, what they had behind the pay wall was often fairly detailed with tear down instructions and even full details of circuit boards including each pinout and often even flow charts for diagnostic steps making diagnostics almost dummy proof.
LG would even put on training and we'd get full inch to inch and a half booklets full of service details for a line of their products.
I still would never buy an LG appliance though. There was a reason they had to provide so many service details. Their appliances might have some fancy cushy innovations. But what good are these fancy features when your fridge doesn't cool?
Yeah that’s exactly the problem. I don’t want to pay for access to a service portal to repair my appliance. I’m not a shop, I’m just some person with a busted washing machine. Just sell me the service manual as a pdf (or even better just give it to me since I already gave you a shitload of money for an appliance)
And realistically since 2010 basically all appliances have moved heavily towards digital controls. Microcontrollers everywhere. You can still get stuff without touch controls (for now, even though it’s objectively worse for the disabled it’s easier to clean, “in” with current design trends, and most importantly it’s cheaper to manufacture at scale)
Eh. I own a few old tools with manuals, and they actually have diagrams of the inner workings together with part numbers, some even have electrical diagrams with resistor values etc. All of the newer tools have a tiny useless "visit this website for more information" and 50% of the time it's some bs about errors 1-10: restart device, 10-20 please contact a technician because opening the tool voids your warranty. I know dipshit, I don't care about warranty cause I need the tool now or tomorrow, not in 3 months when you tell me it's "unserviceable" or "uneconomical to repair" and I have to buy a new one.
I agree with the fact that there are not thorough diagrams with part numbers and wirijg diagrams like there used to be. A part of it is the fault of the manufacturer, and a part of it is just the way things are made now. Circuit boards are not as simple as they once were to include comprehensive wiring diagrams. They could absolutely break the modules into different boards and label the boards with different part numbers, so rather than replacing a resistor you'd just have to replace that board. It's also not clear to me how many people actually have a comprehensive understanding of the item being sold.
But there is the obvious fact that companies want you to buy another one and not repair it. It's often cheaper for them to not repair the product themselves, and just replace the entire unit. They dont keep a surplus of parts for repairs, nor do they want to spend the man power troubleshooting and fixing the issue. It's just cheaper to replace it entirely. If they themselves will just replace rather than repair why would they bother keeping detailed documentation. If anyone cared for the enviornment more than money, they'd probably do it. But we all know how that goes.
I would also add that even previously they were prioritizing money. It was just cheaper for them to make it repairable, especially if they are going to offer some sort of warranty. It was also good for business since it made customers happy. I think at some point it became cheaper to do it the way we do now
LMBO, and sometimes it does come with a service manual, but you have to take the machine apart to find it like with my Samsung Washing machine