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this post was submitted on 27 Jul 2025
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Do we think these payment processors are running their own call centers? Seems more likely that they're contracting the work out, and those firms just aren't going to get their contracts renewed.
Did they have a Canadian accent, eh?
Be sure to speak English if they transfer you to the French line
Just because the call center is in the united states doesn't mean that the company did not contract the call center out.
I worked for 3 different call centers in the united states all of them were a 3rd party company and not the company I was providing customer service for.