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this post was submitted on 27 Jul 2025
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Do we think these payment processors are running their own call centers? Seems more likely that they're contracting the work out, and those firms just aren't going to get their contracts renewed.
I just tried Visa Canada and I got someone without any accent, so either they have their own or they have to run it out of Canada because of financial laws. I call the English line speaking French
Just because the call center is in the united states doesn't mean that the company did not contract the call center out.
I worked for 3 different call centers in the united states all of them were a 3rd party company and not the company I was providing customer service for.
That is the best part, we are disrupting the metrics that determine contracts between the call centers and the payment providers. If they have to renegotiate for whatever reason, it takes a lot of legal back and forth between parties. These are not boilerplate contracts and costs a lot of money.
Be sure to speak English if they transfer you to the French line
Did they have a Canadian accent, eh?