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Rogers Turns to AI Chatbot, Cuts Partner Call Centre Jobs (www.iphoneincanada.ca)

submitted 2 weeks ago by streetfestival@lemmy.ca to c/canada@lemmy.ca

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But a Reddit post from 11 days ago from an apparent Rogers employee affected, claimed they were one of the more than 1,000 laid-off agents paints a different picture.

“I am a part of the 1000+ agents in Roger’s that are getting laid off and I would like us to be heard and actually have a voice for once,” the person wrote.

They claimed they were told to stay silent. “Why has management specifically told us to stay quiet and not to go to the media about this? Because they know this is wrong on so many levels.”

The post accuses Rogers of using workers to train an AI tool introduced last year—under the pretense of helping them—only to later replace them with it. “We were exploited and taken advantage of,” the employee claims.

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[-] Davriellelouna@lemmy.world 6 points 2 weeks ago* (last edited 2 weeks ago)

Running a successful restaurant is very difficult. It takes a lot of skills. Competition is brutal.

Running a successful hotel is difficult. It takes a lot of skills. Competition is brutal.

Running a business like TD, RBC or Rogers is actually easy. 3/4 big companies share the banking market and the telecom markets. They pretend to compete but there is so few of them that their CEOs can meet regularly in private to coordinate. Meanwhile, their customers don't have any alternative and are trapped.

This is why Banks and Telecom companies should pay a lot more taxes.

[-] Omgpwnies@lemmy.world 3 points 2 weeks ago

More taxes, and use that money to create a publicly-owned competitor. If the private sector wants to compete, they'll either have to be better or cheaper than the public option, or both.

Also, re-nationalize the infrastructure. In Canada, taxpayers paid for hydro and telecom construction, then all of that infra was included in the privatization of those sectors. Bell has been profiting for decades by charging people to use the copper that was installed on the public dime.