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I definitely experienced some of the stuff mentioned in the article.
The pressure to buy or else you lose the discounts.
Showing you only the homes that are near completion so you’re forced to buy those even when you’re not in a hurry.
The rep saying they’ll grab their tools in the truck to fix some of the blue tape stuff immediately, then seeing the same blue tape still there when you move in.
Going out of their way to try to avoid warranty claims.
Thankfully we haven’t had the severe issues the people in article have that make their homes literally unlivable. If you’re a first time buyer, get your own 3rd party inspection and make sure the builder follows through with the issues found.
As the article mentioned, these builders (at least for the more affordable homes) hire the cheapest subcontractors they can find, so brand doesn’t really matter much. It boils down to the quality of the subcontractors in the area you’re in. So make sure to get an inspection. If you can get in early enough where the walls haven’t gone up yet, better. If you can afford it, do 2 inspections, before (when foundation is poured and no walls yet) and after (actual pre-closing inspection on the completed house). We were only able to do the latter, and thankfully we haven’t had any major issues yet.
Edit: Don't forget to also have an inspection done on your 11th month, to get any work done before the first year warranties expire. You'll have more power to get stuff fixed if you have a report from a licensed inspector.
Inspections won't help if the problems are inside the walls.
Yes you want independent inspections, but there's only so much they can find, even with the best inspection.
That’s why I specified it would be best to have an inspection done before the walls are put up.
An actual lifeprotip