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this post was submitted on 14 Jun 2025
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Modern AI is not a "virtual roulette wheel."
And if you'll read the article, it mentions that they don't have enough staff to handle all the calls they're getting. They have job openings that people simply aren't applying for, it's not a question of funding. They're getting too many phone calls to handle and many of those phone calls should not be going to them in the first place. What should they do?
It's called capitalism. If you can't hire anyone, maybe the pay sucks.
Pay more and more people apply. Also fine folk for misuse of emergency number time.
If there's an insistence on AI for any reason, which almost always comes down to $$$, then have people transfer non emergency to the AI. First contact should be to a person 100% of the time.