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Klarna Hiring Back Human Help After Going All-In on AI
(gizmodo.com)
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this post was submitted on 14 May 2025
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They are still going ai first on everything but customer support though. Any person who quits apparently won’t get the position filled by anyone else, whoever is left needs to try to use ai to make up for that person
So, your bog-standard 'we're improving the company by making everyone do the work of 2 people on the salary of 1' routine. :P