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Plex issues but not on Jellyfin
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Jellyfin is avaliable on almost everything as far as I am aware (excluding games consoles). Havent used Plex much but I know for Jellyfin the majority of my users issues relate to iOS. Id check your encoding of the specific file they have issue with M series macs can be weird with certain encodes of h.264 for example or a specific audio type. Here is a decent breakdown of codec support by client/browser https://jellyfin.org/docs/general/clients/codec-support/
Jellyfin isn't available for Samsung TVs or Hisense TVs. Yes, this can be solved by any Android TV box but they likely don't want to.
I've given someone a FireTV stick and they still used the built in OS until I gave it to someone else. (And then they wonder why I can't do anything about ads for them, but that's besides the point.)
Most of my plex users stream via Playstation, an area where Jellyfin has essentially been locked out. I let my users know how they can access my Jellyfin for the upcoming loss of remote play, but almost all of them opted to just pay the $2/mo to keep using their Playstation client.
I use my PS4 all the time with Jellyfin with no issues. Just have to open it in the browser.
Ah, I'll have to try that out. I kind of forgot that the Playstation even has a browser.