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Have I Been Pwned owner, pwned.
(htxt.co.za)
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this post was submitted on 27 Mar 2025
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I personally know of two different banks who send a notification to your phone app to verify that it's you they are speaking with on the phone, and they will do this even when it's them that called you and not the other way around.
It's security theater as it doesn't prove anything to either party (as it's trivial for scammers to have a man-in-the-middle) but they still do it.
Then you tell them you will call them back, hang up, call the bank yourself and do it that way. If they are legit, they can tell you their name and extension and you can verify that is even real when you personally call the bank.
I did this once, it was legitimate but he refused to tell me even what department he called from. I said i wasn't going to give personal into to an incoming call and i wasn't calling back unless i knew why. He ended up mailing me a letter instead.
I almost got scammed a few years ago by being called about fraudulent activity the day after i reported fraudulent activities, in hindsight I think they just got lucky with timing, but I take no chances now.
Ever noticed how decades ago if someone defeated a bank's security we called it bank robbery, but now it's called identity theft and we get blamed for it.