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Internet forums are disappearing because now everything is Reddit and Discord. And that's worrying.
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It is a problem, but I think it downplays the reason those platforms got popular.
No admin required. No updating of software to make sure you're not going to get compromised by a vuln.
No account management. You don't have to make a new account, and manage another password for every community you use. Also, no worrying about 1 when somebody like me can't be arsed to update that forum software. I don't want an account for everything.
It's all in one place. You look at your "feed" of things and your stuff with a new post every week is right there with the stuff with new posts every ten minutes.
If you're running a big community you shouldn't be building it somebody else's garden, but you do need to manage the garden yourself and it's not super trivial and maybe your little Final Fantasy XIV group can make do with a corner of Discord and abandon it when it goes real shitty. If you've got 50,000 people, it gets a little trickier.
The Fediverse goes a little way to fixing things, but it's all a trade off. Not having corporations involved is a damn good start though.
I research information, I don’t like to pop into spaces and ask questions while sitting around waiting for the good will of a random to answer (in my experience they don’t).
Discord makes it so I can’t research and am basically forced to ask, sit around, waste the time of myself and a million others, hope that whoever answers me isn’t an asshole or an idiot (I typically need help for more difficult things and the answer I usually get from people in these cases is typically a waste of my time and theirs).
I just don’t understand why use it for support. It’s a chat room.
This is my exact beef with MS Teams. Companies tie it to a SharePoint and then only give access to all of their shit...via Teams.
It's a fucking chat app, Microsoft, leave it at that for the love of god
RSS exists, sadly average people just couldn't figure out how to use it.