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this post was submitted on 17 Mar 2025
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I assume that this is using a highly-curated, custom model, and not some off-the-shelf GPT that just anybody can use, so it probably won't be suggesting that patients eat glue or anything crazy.
From what I can tell, it sounds like this is actually a fairly valid use for a chatbot, handling a lot of the tedious tasks that nurses are charged with. Most of what it seems to be doing, any untrained receptionist could also do (like scheduling appointments or reading dosage instructions), so this would free up nurses for actually important tasks like administering medications and triaging patients. It doesn't seem like it's going to be issuing prescriptions or anything where real judgement would be necessary.
As long as hospital staff are realistic about what tasks the chatbot should handle, this actually seems like a pretty decent place to implement a (properly-tuned) LLM.
LLM training is expensive, so are prompt ”engineers”. This will be the cheapest off-the-shelf LLM they can find, prompted by someone’s nephew. People will be eating glue.