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(lemm.ee)
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I’m just speculating but maybe they (scammers) filled out a fraudulent activity form on the Apple site on behalf of the victim and then called before an Apple rep did.
Yeah that's how I think they did it.
Wouldn't they still need to know the username and telephone number then? That seems like something most people would be unable to link.
Again I am going in to the realm of conjecture here over a little post, but maybe they had loads of information on Apple users from a data breach and this is how they were capitalising on them.