if I went to a restaurant and was told that I had to install and use their app to order their food, I would fucking leave. If it was the only restaurant left in town then I’d have much less choice in the matter. The insidious nature of technology is that it changes “can” with “must”.

That's not really the fault of technology though, that's the fault of how companies are implementing technology through their policies and procedures.

Companies can have stupid, arbitrary rules and requirements and policies and do stupid or harmful actions regardless of technology or not.

I don't think it's fair to blame tech for company policies.