I also had to switch accounts because after an update, the banking app didn't work any longer on my rooted phone and I couldn't log in. Thankfully, I've been keeping two accounts since forever, with the main motivation being that banks really like changing their TOS and introducing all sorts of fees, which I don't want.

Everything by Virgin is shit. I don't understand why they're so big

Dude that comment would make my blood boil, like holy shit.

Your switch is guaranteed

The Current Account Switch Service makes switching your current account simple, reliable and stress-free. You could even switch with an overdraft, just speak to your new bank first.

Over 11 million current accounts have been switched so far and over 50 banks and building societies are already part of the service.

The Account Switch Service Guarantee means your new bank will switch your payments and transfer your balance, and your old bank will take care of closing your old account. So you don’t need to worry.