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Ordering coffee in the USA triggers me
(lemmy.world)
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this post was submitted on 16 Jan 2025
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Mildly Infuriating
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Sorry: no. I call bullshit. I ordered a beverage.
You provided the ice.
I will not sit and let someone take the apologists route for a corporation on this. Drinks are, without question, the highest margin item on the menu in most places and frequently are over iced past recommended mix levels (by the drink manufacturer) as a way to stretch that further.
I personally rarely get ice because those machines are rarely cleaned and are mold nightmares. Go ahead, ask your friends in the industry why they don't use the ice machine.
Edit: I actually bothered to look it up-
A large Late (Hot) - $6.30
A large Late (Iced) - $6.83
That's right: the same drink with less beverage costs more
Expensive ice I guess. Turns out OP was doing them a solid.
If half of the drink is ice and you order it without ice then it's to be expected that the cup would only be half full.
You are ordering a drink, ice is there to cool it. If someone orders half ice the drink will still be filled. I could walk into any number of places and ask for no ice and they, without question, and without prompting, would give the full cup. If you genuinely believe what you wrote - man I feel for you.
It's your opinion and you are entitled to it... but you're wrong. I've worked a lot of my earlier life in bars and restaurants: the shit costs nothing and is high margin. Keeping a customer coming back over quite literally the "additional" cost of a few pennies ... so they spend 100s of more dollars with your shop over the course of a year isn't just logical: it's good business. It's as simple as that.
Edit: I actually bothered to look it up online-
A large Late (Hot) - $6.30
A large Late (Iced) - $6.83
That's right: the same drink with less beverage costs more
So please tell me again how this cashier wasn't utterly incompetent.
If I go to a juice bar and order a drink made with one orange, one banana, one kiwi, and two scoops of ice, blended to fill a cup, I fully understand that it's not the ice I'm paying for. If I ask for the same drink without ice, I don’t expect them to throw in another orange and half a banana to fill the cup.
I don’t disagree that with something like soda or coffee, it costs them nothing to replace the ice with more drink. But I also don’t feel entitled to guilt them if they don’t. They’re serving the same amount of drink to everyone - I just prefer mine without ice.
I more or less agree. In your juice bar example we're talking about lower margin perishables. Totally makes sense there. The beverage in question was a coffee drink which is, frankly, pretty high margin. Especially with the ice. The problem with this thread is people moving to hypotheticals when a fact check was literally a click or so away.
Facts aside - Anyone who's worked in hospitality or the service industry generally understands doing a solid for a customer will typically pay dividends as they will return to spend more money later. This was clearly an opportunity lost, objectively speaking.
LOL do you think Dunkin Donuts give a flying f about one customer possibly coming back in the future and maybe buying an extra coffee some time because they got a bit extra?
The cashier is doing what they've been told to do by their minimum wage, shitty job and f them for not breaking the rules and maybe even getting fired for not giving a stranger free coffee?
See what I did there? Neat.
This argument you are pushing here is purely based in fantasy... or some pretty weak attempt to troll. Unless you have some first hand experience in that chain (you don't) you are just engaging in a straw man argument.
The costs of the coffee both hot and cold have been posted. Your assessment falls completely flat factoring in that cost or just exercising some basic common sense.
Anyone can lookup prices, please show me where on those prices it shows a volume or weight of coffee that you can expect to receive. Unless it shows that, you can't compare shit.
You also don't know what a straw man argument is.
I did some research. I've even provided industry perspectives on the situation.
Your turn to provide something more than what amounted to negging followed by at best an opinion constructed out of pure fantasy.
A little injested mold isn't going to hurt you. If the ice looks clean, it's clean enough.
You're free to do what you like: I'll happily pass on it. And unseen contaminants frequently make people ill- so I'd stop suggesting otherwise.