By this logic, no businesses should rely on the internet, roads, electricity, running water, GPS, or phones. It is short sighted building stuff on top of brand new untested tech, but everything was untested at one point. No one wants to get left behind in case it turns out to be the next internet where early adoption was crucial for your entire business to survive. It shouldn't be necessary for like, Costco to have to spin up their own LLM and become an AI company just to try out a better virtual support chat system, you know? But ya, they should be more diligent and get an SLA in place before widespread adoption of new tech for sure.