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Hey y'all, I got a new monitor.
(protosparky.uk)
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The native resolution of that thing was something along the lines of 1500x1000, but the scaler only accepted 1920x1080, and 1920x1200. Both resolutions had the same top and bottom bars so we assumed something got disconnected during transit, and we didn't bother fixing it as all content was in 16:9 anyways.
For the pictures with hyfetch I just captured the display of the laptop in obs and forwarded it to the big screen as that was more convenient than fiddling with the terminal window on a screen I couldn't see from laptop's position.
Sounds like they had their scaler set up to squash everything. Not the best for content, but the best for accepting whatever people will throw at it. Can't say I'm a fan of not giving you all the pixels you paid for, though!
I miss AV sometimes.
We had the display to ourselves, so we dug around in the settings of the scaler but couldn't find anything that might set the resolution or aspect ratio. The goal was to keep this thing running for the show so we didn't want to break anything by messing up the settings.