this post was submitted on 09 Oct 2024
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Mildly Infuriating
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ANI and CallerID serve two very different purposes. Suppose you managed the telephones for something like an insurance company, where you have lots of customers calling in, but also have lots of employees calling out. You want the Caller ID on your customers phones to show the main # for your company whenever you call them, so it would show something like 1-212-555-1000.
Because the company has a lot of employees, it has 100 individual phone lines, so 100 agents can be on calls at the same time. The phone company actually allocates 100 numbers in that case, and those numbers could be very different than the above -1000 number. So the numbers 1-212-555-7000 through 1-212-555-7099 all belong to the company. Each time an employee makes a call their telephone system finds any one of those numbers between -7000 and -7099 that isnt in use and uses it. The call is billed to that specific number, and the bills for all 100 lines are combined & billed to the company at the end of the month.
If the company couldn’t configure its phones to display 1-212-555-1000 as the Caller ID then customers would see random numbers in the range of -7000 to -7099 any time the company called them.