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Major Nelson stepping down from Xbox/Microsoft
(twitter.com)
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He was probably one of the best community managers for any company ever. He did a ton to connect Xbox as a brand with gamers, communicating as a two-way process and (seemingly) bringing about change with Xbox as a result of this process.
Whereas most community managers start strong with a couple of good blog posts and a promise to "listen more", Major Nelson actually kept this up... for the better part of two decades.