Wow, I hope you were able to move elsewhere for your online store. It sucks easy did that. There is a human you can get to but that was years ago. Last time was in 2020 when I talked to a human in chat when I was having an issue with my order.
Not sure if it changed.
Lot of websites in general have gotten all weird about minors because they think it's child exploitation. Even minors are getting punished on reddit for it. It's algorithm. As if teens don't have sex and sexual preferences and aren't dealing with puberty. If two teens try to meet up, say bye bye to your account. It's against site policy to meet up with a minor but I don't think a minor is going to think it includes two minors meeting up with each other. I don't think Romeo and Juliet would be considered either.
Also to all parents out there, do not back up your family to cloud because most of us have taken nude photos of our toddlers and infants. They will be tagged as CP and your account will be disabled locking you out and no access to your photos. Always keep backup, copy copy copy.