I wouldn't call it being lazy but when one app already contains your payment details and is a familiar interface why go through the hassle of ordering on the restaurant site which may not allow ordering without an account or have a horrid order portal?
Why order online at all? I call them, on the telephone. I assume they're answering on a landline.
Then I say "Heeeeeey, I want a pizza, here's my address, make it happen, captain!"
And then we need to get more info, because saying "here's my address" doesn't actually give them my address, and they still need to know size and toppings.
But then they tell you an estimated wait. Eventually they send out a driver. If the wait is 15 minutes longer than the estimated wait, you call back, and be polite. You just say "heeeey, just checking on my order?"
And they say "Oh shit! Tony was smoking crack behind the dumpster again! We'll run yours out asap!"
And then you get your pizza.
I call them, on the telephone.
So your username is accurate.
This is likely more disruptive and annoying for the people working there, who then have to manually create a ticket and enter it into their ordering system, vs. an online order that does that automatically.
On the other hand, they actually get to talk to the people they make food for which is a nice human moment, the restaurant doesn't lose money to some shitty app company, you might be more likely to give a good tip to somoene you speak to, and the workers get paid by the hour. As long as there's at least one worker who enjoys taking calls as a way to get a break from the kitchen, everybody benefits.
I work at a Domino's. We all avoid the phone like the plague, it's the one thing that will make everyone in the store suddenly very busy, playing the "not it" game.
What a strange take. I get that being interrupted with a phone does cause a context switch, but so would coming in and ordering. Or picking up pizzas to deliver. And also, for me I just think of answering the phone as part of the job at a pizza joint. So many memories of sitting in lobbies waiting hearing the constant “hello papa johns” drone on. I do concede I’m old though.
I wouldn’t call it being lazy when one app already contains your payment details, and is a familiar interface. Why go through the hassle of ordering on the restaurant site, which may not allow ordering without an account or have a horrid order portal?
Because they charge more, and the local business gets less of it.
But I may not be the one to ask, I just pick up the pizza myself.
Spending extra money for generally worse service to save a couple minutes of typing is actually the epitome of laziness.
If I order on Doordash and my order arrives with missing items, all I have to do is press like 2 buttons to get refunded. The one time I ordered directly from the store, they forgot my sandwich, and now I'm on the phone for 10 minutes trying to figure out how to get my money back.
For this reason, I will always order via Doordash instead of directly through the restaurant.
Yep. 9 times out of 10 Uber will refund me basically instantly, and I don’t have to talk to anyone. I’m able to put in complex delivery instructions, put a pin on a map where it needs to be delivered, and even provide photos of where I want my stuff dropped off. I don’t get that elsewhere, and nobody seems to be able to find my apartment without any of it.
jesus, what kind of service are you guys running where you live? if i had a customer demanding refunds so frequently they can make a 9 out of 10 statistic, they would already be on a blacklist...
If I used a service that messed up my orders frequently enough to make such a statistic, I’d stop using that service.
How does Doordash have any control over the restaurant messing up my order?
The driver could check that all of the stuff is there before bringing it to you. At the end of the day why should I care more about how the mistake happens than that it happens?
I get what you're saying, but usually the bag is sealed from the restaurant with a sticker. The driver is not able to check the items.
Yeah, I see what you’re saying as well. I’m coming from the perspective of having worked at a chain pizza place for 6 years in the past and seeing drivers double check orders before leaving and sometimes having to drive back to deliver something they missed. I feel like that should be a reasonable expectation for Doordash drivers, but then the bag is sealed, presumably to keep the driver from messing with/eating the food, which also seems like a negative to me. If they can’t be trusted not to eat my food, how can I trust them to deliver it?
Keep in mind this includes refunds for small, individual items in the order (like a sauce packet or missing drink). It's nice to get a few bucks back if something was forgotten. I've only fully refunded my order like once.
I wonder what that kind of quick response from Uber ends up costing restaurants and drivers in the long run. There are fraudulent claims to consider, but even when real mistakes are made, Uber has no way of knowing whether the order was complete when it was picked up. Probably makes it hard for restaurants to troubleshoot if there's been a real error, because they don't know that driver, so they can assume the driver is at fault and move on. I wonder jf Uber takes the refund out of its own slice or punishes both the restaurant and the driver?
(This is in no way about you and your refund, I'm just interested in how the policy ultimately affects quality in restaurant delivery.)
Local version of DD works this way: they refund always the first time, but they keep track of user's behavior. So, after a few months using the app, it's quite obvious who is more likely to be at fault.
Some drivers actually require a code to give you your order, and that's because they have messed up previously.
For your specific example, Dominos still does 100% of its own delivery, even when ordered through a third party app. When you order Dominos through Doordash, the person who shows up is a Dominos franchise employee wearing a Dominos uniform. Domino's was exclusively first party delivery up until 2023, when they partnered with Uber Eats under this framework (we'll let your app access our stores if we still handle the delivery itself), and they added Doordash this month and are currently rolling it out to all locations.
Conversely, I think Papa Johns (?) has offloaded all of their delivery to Doordash. I remember ordering from their app and a DD driver rolling up.
Can confirm at least my local papa johns is 100% 3rd party deliveries. Worse, I was waiting in the store once and multiple drivers came in for a pizza that had already been picked up. It sounded like it was a common occurence, so clearly the system wasn't working great.
Former Dominos manager here. As another user said, distance is part of it.
Places usually don't deliver outside of a certain distance for a couple of reasons, proximity to sister chains (one Dominos can't deliver to another Dominos area), and delivery time. The further the customer is the longer it takes to get the food to the customer, and to get back and deliver more.
Another reason is particular area. At my Dominos we had a 'do not deliver' list. These were neighborhoods or parts of the city where there's reason to not send drivers there for their safety. The projects/ghettos/whatever term you like, and other general areas where drivers have been robbed/threatened/etc. I heard one story about before I worked there, one of the drivers was held hostage.
Door Dash or similar may not care about those things for XYZ reason, and send their drivers there anyway.
that last part is pretty fucked up. I know you likely had no control over that when there but,
"We aren't willing to send our drivers into this area for profit because of safety concerns, but we will send another companies drivers into the area"
Is a bad/entitled policy.
edit: removed beginning as I didn't want post to seem like I was directing it at PC.
Unfortunately we didn't have much say in the matter. The way Door Dash did it was pretty roundabout. Instead of making some deal with Dominos (at least, when I worked there), they just submitted the order through our website under either the driver's name or the customers. I doubt any of them knew the areas.
But I do agree with you.
yea DD does that with stores that don't opt out of it. It's dumb, while you do have the ability to actually partner with them(and in doing so you gain the ability to control when and who places/gets orders), if you don't have an active partnership, they just send it via the dashers name and give the dasher a temp card to use for the transaction.
dominos in this case aren't the party sending staff at another company to the dangerous locations. that would be doordash
yea, instead they are providing a company food so they can deliver there instead, since that makes it so much better lol
I can see the argument of, well, we didn't know it was a DoorDash, we didn't know where it was going, but like for partner establishments that excuse doesn't exist, and even non-partner establishments could very easily just choose to not allow DoorDash at the establishment. It's a huge "not my problem and gets me more money" mentality
you think they should refuse to sell food to people in underprivileged areas? man no offense but that's really fucking stupid
Fuck DD as a company, but...
Usually if I use DD it's via company benefits so I don't even have to pay for it - that's one reason.
Some places near me only let you order delivery by phone and I have to call like 10 times to get through because it's busy.
Some places near me just schluff delivery off to DD anyway, so I might as well use DD to begin with.
As others have said, some places also won't deliver to me. I'm about 5 minutes outside of city limits so a lot of in-house delivery places refuse to deliver to me even if I offer extra money (I've tried). DD doesn't seem to care about that extra distance.
Related, Dominoes won't deliver to me, but they will deliver across the street from me to a parking lot if I place a pin. It is more dangerous for their driver to go there and have to take an unprotected left back to the store versus a right from where I live, but 🤷♂️
I refuse to use these services because they stiff the restaurant and delivery person and charge me an extra fee. I either go out or cook at home. But I know that’s not always for everyone.
Order online; pickup in person. I refuse to participate in a “gig” economy.
Only place that delivers to my house is door dash, if I call Domino's they don't deliver to my house
The local pizza place gives lower priority to website orders because people on delivery apps give high/low stars while the website has no feedback mechanism 🤷🏾♂️
Pizza place doesn't deliver to my area. Uber eats does.
Some restaurants' websites don't put in a place for a tip. I don't have cash. DD it is.
I do it to get pizza from my favorite pizza joint. It only delivers within a 5 mile radius and I live 10 miles away.
I can't speak to dominos, but most pizza places have switched to using apps for delivery. Except, since you're not the one booking through the app, there's no option to set the tip ahead of time, so your food is guaranteed to take an hour and be cold.
That depends on the worse service? In my neighborhood it would be the delivery. Imagine ordering, giving advance notice even, and then the food arriving more than an hour late and long cold because the driver decided to dropoff the food in a way most convienient for himself to drive.
I rather not use a 3rd party app but sometimes i get sick and need something brought over.
The online ordering system fritzes out at the last step and I'm not about to call and talk to them.
Delivery app coupons
Phone is ewwww, thumbs go brrrrt
While I do call, it's frustrating that the call adds a significant opportunity for order error. I don't use DoorDash, but many places don't have a competent online system, or one at all.
Because doordash works and delivery doesn't.
People generally buy things a certain way or place for 3 reasons - cost, quality or convenience. Door Dash already has tons of stuff in their app.
IMO, people are used to it. It's very convenient.
I ordered from Pizzahut's website and they just sent it to doordash...
I think I remember once Dominos (not sure if I remember correctly) was busy so instead of sending their regular delivery driver, they just sent it to doordash to complete the delivery... 🤷♂️
Everything is doordash now
Chinese restaurants
Ramen places
Literally everything
Edit: Also even BESTBUY uses Doordash now... (do not order electronics delivery through bestbuy, even if you use their website, they will still send it to doordash)
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