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submitted 1 week ago* (last edited 1 week ago) by ThisIsFineDotJpeg@sh.itjust.works to c/mildlyinfuriating@lemmy.world

(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.


Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.


Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷‍♂️

Gonna update later if y'all are still curious in a few days.

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[-] SkyezOpen@lemmy.world 123 points 1 week ago

If you used a credit card you can just chargeback. I'm sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it's their problem from there.

[-] UnderpantsWeevil@lemmy.world 86 points 1 week ago

Still an ugly pain in the ass for the person who wanted to exchange currency for goods and/or services.

I do find it amusing that Doordash itself seems so blaise about this misuse of their services. Like, what an amazing racket. Get paid by one of the biggest retailers in the country to not-pay drivers so they can not-deliver expensive hardware.

[-] TexasDrunk@lemmy.world 26 points 1 week ago

All of the formerly food delivery apps are like that. I hate it. And if you don't get your stuff often enough or if the restaurant gets your order wrong too often they'll tell you that you're not allowed to get your money back anymore. And if you do a chargeback they won't let you order until you pay them.

And that's fine with me because I stopped using them a few years ago except once in a very great while. But I feel sorry for the people who rely on food delivery because they're disabled or have time constraints due to working half a dozen jobs to make ends meet. I've got a buddy who can't use Uber eats anymore because of this. He's taking care of two kids and holding down a job that has him working far more than he should and he has no executive function and very little time left over.

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[-] AlphaOmega@lemmy.world 26 points 1 week ago

Also file a police report and let the police identify the thief from video. Then they will get to deal with doordash.

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[-] hddsx@lemmy.ca 86 points 1 week ago

You should ask Best Buy why a signature was not required

[-] dan@upvote.au 39 points 1 week ago

Even if there was a signature required, the driver could just forge it.

[-] mp3@lemmy.ca 46 points 1 week ago

Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.

[-] ThisIsFineDotJpeg@sh.itjust.works 11 points 1 week ago

Amazon does that, but then I'm not sure if I can trust if amazon doesn't just sell something returned after getting used as "new".

Manufacturer's websites also doesn't have a lot of discounts like Bestbuy or Amazon has.

Not sure what place to get stuff from now. Or do I have to bother asking a relative to drive me to a local BestBuy.

[-] talentedkiwi@sh.itjust.works 12 points 1 week ago

See if you have a microcenter near you. Not sure about delivery though, but I love that place.

[-] HeyThisIsntTheYMCA@lemmy.world 8 points 1 week ago

wait, there are microcenters? when did they expand? i only have to drive 3 hours instead of 12 to get to one now and i was just by there last week what am i doing with my life

[-] dan@upvote.au 9 points 1 week ago

There's 29 Microcenters in the USA! One just opened near me.

[-] logi@lemmy.world 9 points 1 week ago

i only have to drive 3 hours

Americans are so weird 🤔

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[-] Dudewitbow@lemmy.zip 33 points 1 week ago

then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.

[-] ThisIsFineDotJpeg@sh.itjust.works 32 points 1 week ago

then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.

I think you are overestimating how much cops actually care. Most likely, one of these companies just files an insurance claim and that's it. Maybe if the delivery person does it often they'll get fired, but I haven't seen anyone actually going to prison.

[-] Wilco@lemm.ee 15 points 1 week ago

Cops and city government are more interested in giving people tickets than they are of solving crime. Implement a new theft enforcement team that takes complaints online with porch video attachments and goes after porch pirates? No ... they dont have the resources.

Put in more traffic cameras to catch speeders and red light runners? Oh yeah, get those criminals.

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[-] kemsat@lemmy.world 55 points 1 week ago

I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.

I would send the evidence to the police & file criminal charges against the driver.

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

[-] ThisIsFineDotJpeg@sh.itjust.works 46 points 1 week ago

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

Honestly, I put 50% blame on the thief, 50% blame on Bestbuy. Theft from your fellow working class people is fucked up, but BestBuy using shady delivery services is also unacceptable.

[-] Baguette 18 points 1 week ago

I'd put blame on doordash as well. What's the point of a 3p delivery system if the system literally accepts anyone that applies, especially in this case

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[-] kemsat@lemmy.world 12 points 1 week ago

I can definitely agree that BestBuy & DoorDash are on the chopping block for negligence, but they aren’t the ones who stole your laptop.

In a better, and perhaps idealistic, world DoorDash would be a perfectly acceptable & respectable option for BestBuy to contract for deliveries. And even in that better world, the driver is still the real criminal; fellow working class or not.

Justice should fuck everyone that needs to get fucked; whether they are a big fish or a small fish.

[-] Saleh@feddit.org 14 points 1 week ago

In a better world the driver wouldn't be exploited in a gig economy and have little incentive to risk criminal charges for a fucking laptop.

You are completely running past socioeconomic factors to be the main driver of small scale crime.

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[-] TheWilliamist@lemmy.world 18 points 1 week ago

No, it is on Best Buy. They could’ve shipped it via a known carrier but elected to go a cheaper route to save money. One bad egg doesn’t work when you’re a large company. Raise the price five dollars or eat the shipping costs and use UPS.

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[-] 01189998819991197253@infosec.pub 43 points 1 week ago* (last edited 1 week ago)

Call the ~~bobbies~~ police and file a report, using your footage as evidence. If it's like here, they won't actually do anything, but you'll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can't really do that with a proper report backed by evidence.

Edit: sorry. Police.

[-] forrcaho@lemmy.world 42 points 1 week ago

Thanks for the warning. I've crossed Best Buy of my list of places to shop.

[-] ThisIsFineDotJpeg@sh.itjust.works 9 points 1 week ago* (last edited 1 week ago)

Tbf, in-store is probably fine, just don't do Online buying and delivery unless you have confirmation that they switched back to normal UPS or Fedex or something.

Edit: Amazon also uses independent contractors called Amazon Flex, so if you ever want to buy expensive stuff, you should turn on the OTP verification option.

[-] victorz@lemmy.world 16 points 1 week ago

I mean, what else is shady if they can't even get proper deliveries. I would avoid them out of principle.

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[-] insomniac@sh.itjust.works 36 points 1 week ago

Don’t worry about getting banned. They’ll just backlist the card you used and close your account. Easy enough to get around. Send them your video and demand they refund you while you’re on the phone with them. Use the word chargeback liberally. You’ll either get refunded quickly or fuck them, make them get dinged with a chargeback.

[-] Megamanexent@lemmy.zip 16 points 1 week ago

Ya, do this! Dont wait a week. Call or March in and demand a refund or you'll be placing a chrageback. Speak to a manger

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[-] dan@upvote.au 32 points 1 week ago

A lot of companies have moved towards using Uber or Doordash for same day deliveries.

I don't like buying stuff from Amazon, but they're the only company I'd trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don't end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.

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[-] UltraMagnus0001@lemmy.world 29 points 1 week ago

Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.

[-] markovs_gun@lemmy.world 26 points 1 week ago

Thanks for the heads up. I have ordered things online from best buy in the past but not again if they're going to do this shit. I know they're not reading Lemmy for customer experiences but this is ridiculous and nobody should have to go through that. I think a week of "investigation" is more than generous especially if you have video of the guy stealing your shit. I would also file a police report to really add to the evidence but that's even more time out of your day and then you have to talk to the cops and explain why the felony theft (at least in my state) that you were the victim of is worth the time it takes for them to get off their asses and stop eating doughnuts for 5 minutes to collect the report. A lot of companies won't do shit without a police report. The driver is also probably going to be pissed if he gets fired over this and also knows exactly where you live, so having a police report is a good idea if he tries some shit. Not that the police will actually do anything about it, again it just adds to the paper trail.

[-] waspentalive@lemmy.world 24 points 1 week ago

I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear.. I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.

[-] ThisIsFineDotJpeg@sh.itjust.works 19 points 1 week ago

Ironically, I never had a "porch pirate", my neighborhood is pretty chill with that, its not even a rich neighborhood, everyone here is working class. The driver, however, picked up the order from a warehouse like 2 hours away, so I'm assuming he's not from my city. I had more drivers themselves stealing shit than just random people walking. My neighbor leaves like 5 packages on their doorsteps and didn't come home til like 2 days later (idk where they went tbh, I don't really talk to them), the packages were still there. They have packages on their doorsteps like few hours at a time every week, never seen anyone steal it. Maybe because its within sight of my cameras? But like, that didn't deter that guy that stole my stuff earlier, and judging from the news, thiefs don't seem to care if there's a camera, they steal it anyways I guess my neighbood is just that good with not touching other people's stuff?

[-] thesohoriots@lemmy.world 18 points 1 week ago

The Apple Store will use Lyft for same-day. I had a laptop charger die on me and wasn’t in any position to drive out for a new one. It was sketchy to say the least.

[-] ThisIsFineDotJpeg@sh.itjust.works 14 points 1 week ago

Doesn't Apple at least make you sign for it?

Oh wait actually nvm, if someone want to steal it, they could just forge the signature. Like: Why don't these corpos just use a PIN system, god damn it? (rhetorical question, they probably don't care)

Idk what's up with these gig apps, I've literally never had UPS employee or Fedex employee or anyone working in the Post Office steal, its only these gig apps that have this happen.

[-] UnderpantsWeevil@lemmy.world 23 points 1 week ago* (last edited 1 week ago)

Like: Why don’t these corpos just use a PIN system, god damn it? (rhetorical question, they probably don’t care)

This is what a Zero Regulations For The Last Forty Years government does to the business sector. Very simple, obvious solutions that you'd think multi-trillion dollar tech companies would have no trouble implementing aren't worth the effort.

Why bother doing anything for the consumer when you can just spend another $1M on advertising to make your shit service irrelevant?

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[-] FlashMobOfOne@lemmy.world 15 points 1 week ago

I'm pretty sure something similar happened to me three weeks ago, because I saw it was delivered and went down to the floor of my building to grab my items literally five minutes after and they were nowhere to be seen.

Then, inexplicably, they showed up (open but re-taped) two weeks later.

I'm sure these big companies are well aware these scams are happening.

[-] jordanlund@lemmy.world 14 points 1 week ago

How is Doordash cheaper than UPS? Or USPS? Or virtually any other shipping method?

[-] deranger@sh.itjust.works 38 points 1 week ago* (last edited 1 week ago)

UPS or USPS has to pay for health insurance, retirement plans, vehicle maintenance, gas, all kinds of stuff.

With Lyft the driver is responsible for everything, and since there’s lots of people with cars, they can just churn through them. We’re also talking local delivery here not cross country shipping.

[-] NuXCOM_90Percent@lemmy.zip 26 points 1 week ago

For anything but same day? It isn't

For a same day delivery? It is the cheapest courier service out there since the gig economy is all about pushing every expense onto the workers.

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[-] rumba@lemmy.zip 9 points 1 week ago

For local deliveries you're paying for 15 minutes of somebody's time and a non-commercial vehicle.

It's only one person, it doesn't have to be warehoused, stored, scanned, checked, and that one person and their vehicle are both WAY under paid.

With a professional shipping service you need a fractional amount of time of a professional driver, a large corporate truck, a local brick and mortar ship center, staff there, Warehouse equipment, and because it has to change hands several times, it needs to be going pretty quickly. Then another driver and another truck.

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[-] EncryptKeeper@lemmy.world 12 points 1 week ago

Just a little PSA for anyone who’s wondering, any retailer that offers you same day delivery of goods is using DoorDash or one of its clones. Apple does same day delivery and I think they use UberEats.

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[-] magnetosphere@fedia.io 11 points 1 week ago

I didn’t even know this was a thing. I’ll definitely watch out for it.

[-] Tetragrade@leminal.space 8 points 1 week ago
[-] needanke@feddit.org 8 points 1 week ago

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

Is that actually an issue in the US?

[-] Bassman1805@lemmy.world 11 points 1 week ago* (last edited 1 week ago)

Given that this is a laptop we're talking about, OP is definitely over selling it. Bring a backpack, unpack the laptop box into your backpack (assuming the box is too big to fit in the backpack itself). Something bigger like a TV would be more problematic.

The main worry is that being seen with new-in-box fancy electronics makes you look like "guy with money". It's not so much that someone's gonna steal your TV on the subway, but if you can afford a new TV your wallet probably has good stuff in it. Then it's just a question of "how bad is the crime actually on this commute?". Most places it'd be fine but some rough parts of some cities I'd be worried.

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this post was submitted on 19 Jun 2025
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Mildly Infuriating

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