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"I asked them to delete my data, they said 'Install our app'" (lemmy.world)
submitted 1 month ago* (last edited 4 weeks ago) by wolfyvegan@slrpnk.net to c/enshittification@lemmy.world
21 comments fedilink hide all child comments

cross-posted from: https://lemmy.world/post/7204240

A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?

"Good day,

Thank you for contacting us regarding the deletion of your account.

Please contact us in the application to delete your account and verify your information.

If you have any further questions, we are at your disposal."

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[-] Karyoplasma@discuss.tchncs.de 83 points 1 month ago* (last edited 1 month ago)

They've requested you messaging them in-app to verify the account identity (they are allowed to do that). Tell them that you sent your GDPR request from the same email you registered the account with and that should be enough, since an in-app message is basically just an email verification. If they don't comply, file a complaint.

[-] jonathan@lemmy.zip 46 points 1 month ago* (last edited 1 month ago)

Ask them who their nominated data controller is, then email that person. It's worked very well for me in the past, like they automatically flagged them for the words "data controller".

[-] hikaru755@lemmy.world 8 points 4 weeks ago

I think you're talking about the "data protection officer", not "data controller". The first one is a designated person within the company, the second one the company itself (at least for B2C software companies, usually)

But also, be aware they might not have a BPO, depending on company size they might not need one

[-] jonathan@lemmy.zip 2 points 4 weeks ago

Yes, that's the one.

[-] Taser@lemmy.dbzer0.com 34 points 1 month ago* (last edited 1 month ago)

Pretty ~~crap~~ crappy, if true.

You're allowed to out the company, ya know, "name and shame?"

As of right now this is fanfic.

[-] TheFriar@lemm.ee 30 points 1 month ago

Name and shame then. Who is doing this?

[-] PolydoreSmith@lemmy.world 17 points 4 weeks ago* (last edited 4 weeks ago)

Yeah, why censor the name in the first place? Makes it seem fake imo

[-] MrQuallzin@lemmy.world 17 points 1 month ago

Tell them you no longer have a smart phone

[-] jagged_circle@feddit.nl 14 points 4 weeks ago

That's illegal. Contact the authorities.

[-] randombullet@programming.dev 13 points 1 month ago

Just do something to get banned ༼ つ ◕_◕ ༽つ

[-] Railcar8095@lemm.ee 42 points 1 month ago

They will just kick you out, not remove your data.

Source: I tried that with homeland security

[-] EtnaAtsume@lemmy.world 10 points 1 month ago

"We are at your disposal."

"If you were, I would."

[-] jagged_circle@feddit.nl 2 points 4 weeks ago

Don't post pictures of text. Reported.

[-] wolfyvegan@slrpnk.net 8 points 4 weeks ago

Is that against the rules?

[-] jagged_circle@feddit.nl 1 points 4 weeks ago

Yes, its low effort posting that is bad lemmyquite everywhere on lemmy

[-] wolfyvegan@slrpnk.net 5 points 4 weeks ago

I did not know that. I had seen similar posts and thought that it was acceptable.

@hydra@lemmy.world, if you agree with jagged_circle, please remove this post.

[-] jagged_circle@feddit.nl 1 points 4 weeks ago

If you're the op, you could just type the text...

[-] wolfyvegan@slrpnk.net 6 points 4 weeks ago

Typed.

[-] jagged_circle@feddit.nl 2 points 4 weeks ago

Thanks! Please remember to do this in the future. Blind people can't read text in images, and it isnt good for searching either.

[-] LemUrun@pawb.social 1 points 1 month ago

Indeed a 💩 moment

[-] Iheartcheese@lemmy.world 1 points 1 month ago

Greetings

this post was submitted on 30 Mar 2025
247 points (100.0% liked)

Enshittification

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What is enshittification?

The phenomenon of online platforms gradually degrading the quality of their services, often by promoting advertisements and sponsored content, in order to increase profits. (Cory Doctorow, 2022, extracted from Wikitionary) source

The lifecycle of Big Internet

We discuss how predatory big tech platforms live and die by luring people in and then decaying for profit.

Embrace, extend and extinguish

We also discuss how naturally open technologies like the Fediverse can be susceptible to corporate takeovers, rugpulls and subsequent enshittification.

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