Repair, replace, refund, cancel: Problem with a product or service you bought (www.accc.gov.au)

submitted 6 months ago* (last edited 6 months ago) by bignose@aussie.zone to c/australia@aussie.zone

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We accept reports where people consider a business is doing something they shouldn’t. We use the reports to inform our education, compliance and enforcement work.

When a business sells a product or service that doesn’t meet basic rights, known as consumer guarantees, it must offer the consumer a solution.
Businesses must not tell consumers to take the problem to the manufacturer or importer.
When a product has a major problem, consumers can choose between a refund or replacement.
When a service has a major problem, consumers have a right to alter their agreement with the service provider.
Businesses must fix a minor problem with a product or service by at least giving a free repair.

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[-] Taleya@aussie.zone 20 points 6 months ago

Businesses must not tell consumers to take the problem to the manufacturer or importer.

Someone tell scorptech

[-] Australis13@fedia.io 6 points 6 months ago

When a product has a major problem, consumers can choose between a refund or replacement.

Try telling that to a few retailers I've dealt with. When I said I wanted a refund because the product did not work at all, they basically pointed me to their lawyer.

this post was submitted on 28 Jan 2025

31 points (100.0% liked)

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