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You know how Google's new feature called AI Overviews is prone to spitting out wildly incorrect answers to search queries? In one instance, AI Overviews told a user to use glue on pizza to make sure the cheese won't slide off (pssst...please don't do this.)

Well, according to an interview at The Vergewith Google CEO Sundar Pichai published earlier this week, just before criticism of the outputs really took off, these "hallucinations" are an "inherent feature" of  AI large language models (LLM), which is what drives AI Overviews, and this feature "is still an unsolved problem."

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[-] givesomefucks@lemmy.world 377 points 6 months ago

They keep saying it's impossible, when the truth is it's just expensive.

That's why they wont do it.

You could only train AI with good sources (scientific literature, not social media) and then pay experts to talk with the AI for long periods of time, giving feedback directly to the AI.

Essentially, if you want a smart AI you need to send it to college, not drop it off at the mall unsupervised for 22 years and hope for the best when you pick it back up.

[-] Excrubulent@slrpnk.net 162 points 6 months ago

No he's right that it's unsolved. Humans aren't great at reliably knowing truth from fiction too. If you've ever been in a highly active comment section you'll notice certain "hallucinations" developing, usually because someone came along and sounded confident and everyone just believed them.

We don't even know how to get full people to do this, so how does a fancy markov chain do it? It can't. I don't think you solve this problem without AGI, and that's something AI evangelists don't want to think about because then the conversation changes significantly. They're in this for the hype bubble, not the ethical implications.

[-] dustyData@lemmy.world 84 points 6 months ago

We do know. It's called critical thinking education. This is why we send people to college. Of course there are highly educated morons, but we are edging bets. This is why the dismantling or coopting of education is the first thing every single authoritarian does. It makes it easier to manipulate masses.

[-] Excrubulent@slrpnk.net 59 points 6 months ago

"Edging bets" sounds like a fun game, but I think you mean "hedging bets", in which case you're admitting we can't actually do this reliably with people.

And we certainly can't do that with an LLM, which doesn't actually think.

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[-] RootBeerGuy@discuss.tchncs.de 59 points 6 months ago

I let you in on a secret: scientific literature has its fair share of bullshit too. The issue is, it is much harder to figure out its bullshit. Unless its the most blatant horseshit you've scientifically ever seen. So while it absolutely makes sense to say, let's just train these on good sources, there is no source that is just that. Of course it is still better to do it like that than as they do it now.

[-] givesomefucks@lemmy.world 35 points 6 months ago

The issue is, it is much harder to figure out its bullshit.

Google AI suggested you put glue on your pizza because a troll said it on Reddit once...

Not all scientific literature is perfect. Which is one of the many factors that will stay make my plan expensive and time consuming.

You can't throw a toddler in a library and expect them to come out knowing everything in all the books.

AI needs that guided teaching too.

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[-] Zarxrax@lemmy.world 45 points 6 months ago

I'm addition to the other comment, I'll add that just because you train the AI on good and correct sources of information, it still doesn't necessarily mean that it will give you a correct answer all the time. It's more likely, but not ensured.

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[-] Leate_Wonceslace@lemmy.dbzer0.com 31 points 6 months ago

it's just expensive

I'm a mathematician who's been following this stuff for about a decade or more. It's not just expensive. Generative neural networks cannot reliably evaluate truth values; it will take time to research how to improve AI in this respect. This is a known limitation of the technology. Closely controlling the training data would certainly make the information more accurate, but that won't stop it from hallucinating.

The real answer is that they shouldn't be trying to answer questions using an LLM, especially because they had a decent algorithm already.

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[-] TacticsConsort@yiffit.net 217 points 6 months ago

In the interest of transparency, I don't know if this guy is telling the truth, but it feels very plausible.

[-] DdCno1@kbin.social 124 points 6 months ago

It seems like the entire industry is in pure panic about AI, not just Google. Everyone hopes that LLMs will end years of homeopathic growth through iteration of long-existing technology, which is why it attracts tons of venture capital.

Google, which sits where IBM was decades ago, is too big, too corporate and too slow now, so they needed years to react to this fad. When they finally did, all they were able to come up with was a rushed equivalent of existing LLMs that suffers from all of the same problems.

[-] TigrisMorte@kbin.social 54 points 6 months ago

They all hope it'll end years of having to pay employees.

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[-] NutWrench@lemmy.world 51 points 6 months ago

I think this is what happens to every company once all the smart / creative people have gone. All you have left are the "line must always go up" business idiots who don't understand what their company does or know how to make it work.

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[-] dustyData@lemmy.world 26 points 6 months ago

Just want to say that homeopathic growth is both hilarious and perfectly adequate description of what modern tech industry is.

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[-] Hubi@lemmy.world 141 points 6 months ago

The solution to the problem is to just pull the plug on the AI search bullshit until it is actually helpful.

[-] wewbull@feddit.uk 46 points 6 months ago

Absolutely this. Microsoft is going headlong into the AI abyss. Google should be the company that calls it out and says "No, we value the correctness of our search results too much".

It would obviously be a bullshit statement at this point after a decade of adverts corrupting their value, but that's what they should be about.

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[-] MNByChoice@midwest.social 130 points 6 months ago

Good. Nothing will get us through the hype cycle faster than obvious public failure. Then we can get on with productive uses.

[-] Tier1BuildABear@lemmy.world 48 points 6 months ago

I don't like the sound of getting on with "productive uses" either though. I hope the entire thing is a catastrophic failure.

[-] 9488fcea02a9@sh.itjust.works 38 points 6 months ago* (last edited 6 months ago)

I hate the AI hype right now, but to say the entire thing should fail is short sighted.

Imagine people saying the following: "The internet is just hype. I get too much spam emails. I hope the entire thing is a catastrophic failure."

Imagine we just shut down the entire internet because the dotcom bubble was full of scams and overhyped....

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[-] Resol@lemmy.world 94 points 6 months ago

If you can't fix it, then get rid of it, and don't bring it back until we reach a time when it's good enough to not cause egregious problems (which is never, so basically don't ever think about using your silly Gemini thing in your products ever again)

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[-] masquenox@lemmy.world 82 points 6 months ago

Since when has feeding us misinformation been a problem for capitalist parasites like Pichai?

Misinformation is literally the first line of defense for them.

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[-] SuddenDownpour@sh.itjust.works 78 points 6 months ago

Has No Solution for Its AI Providing Wildly Incorrect Information

Don't use it??????

AI has no means to check the heaps of garbage data is has been fed against reality, so even if someone were to somehow code one to be capable of deep, complex epistemological analysis (at which point it would already be something far different from what the media currently calls AI), as long as there's enough flat out wrong stuff in its data there's a growing chance of it screwing it up.

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[-] sentient_loom@sh.itjust.works 75 points 6 months ago

Here's a solution: don't make AI provide the results. Let humans answer each other's questions like in the good old days.

[-] bjoern_tantau@swg-empire.de 34 points 6 months ago

Whatever happened to Jeeves? He seemed like a good guy. He probably burned out.

[-] werefreeatlast@lemmy.world 26 points 6 months ago

You can find him walking Lycos around Geocities picking up it's poop in little green plastic bags.

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[-] GenosseFlosse@lemmy.nz 71 points 6 months ago

Wow, in the 2000's and 2010's google my impression was that this is an amazing company where brilliant people work to solve big problems to make the world a better place. In the last 10 years, all I was hoping for was that they would just stop making their products (search, YouTube) worse.

Now they just blindly riding the AI hype train, because "everyone else is doing AI".

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[-] kwebb990@lemmy.world 66 points 6 months ago

and our parents told us Wikipedia couldn't be trusted....

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[-] Paradox@lemdro.id 65 points 6 months ago

Replace the CEO with an AI. They're both good at lying and telling people what they want to hear, until they get caught

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[-] xantoxis@lemmy.world 63 points 6 months ago

"It's broken in horrible, dangerous ways, and we're gonna keep doing it. Fuck you."

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[-] joe_archer@lemmy.world 62 points 6 months ago

It is probably the most telling demonstration of the terrible state of our current society, that one of the largest corporations on earth, which got where it is today by providing accurate information, is now happy to knowingly provide incorrect, and even dangerous information, in its own name, an not give a flying fuck about it.

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[-] namingthingsiseasy@programming.dev 59 points 6 months ago

The best part of all of this is that now Pichai is going to really feel the heat of all of his layoffs and other anti-worker policies. Google was once a respected company and place where people wanted to work. Now they're just some generic employer with no real lure to bring people in. It worked fine when all he had to do was increase the prices on all their current offerings and stuff more ads, but when it comes to actual product development, they are hopelessly adrift that it's pretty hilarious watching them flail.

You can really see that consulting background of his doing its work. It's actually kinda poetic because now he'll get a chance to see what actually happens to companies that do business with McKinsey.

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[-] mrfriki@lemmy.world 54 points 6 months ago* (last edited 6 months ago)

So if a car maker releases a car model that randomly turns abruptly to the left for no apparent reason, you simply say "I can't fix it, deal with it"? No, you pull it out of the market, try to fix it and, if this it is not possible, then you retire the model before it kills anyone.

[-] ma11en@lemmy.world 27 points 6 months ago

I bet if there weren't angencies forcing them to do this they wouldn't recall.

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[-] PumpkinEscobar@lemmy.world 51 points 6 months ago

Rip up the Reddit contract and don’t use that data to train the model. It’s the definition of a garbage in garbage out problem.

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[-] Mad_Punda@feddit.de 51 points 6 months ago

these hallucinations are an "inherent feature" of  AI large language models (LLM), which is what drives AI Overviews, and this feature "is still an unsolved problem”.

Then what made you think it’s a good idea to include that in your product now?!

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[-] TheObviousSolution@lemm.ee 48 points 6 months ago

If you train your AI to sound right, your AI will excel at sounding right. The primary goal of LLMs is to sound right, not to be correct.

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[-] Fedditor385@lemmy.world 41 points 6 months ago

This is so wild to me... as a software engineer, if my software doesn't work 100% of the time as requested in the specification, it fails tests, doesn't get released and I get told to fix all issues before going live.

AI is basically another word for unrealiable software full of bugs.

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[-] Breve@pawb.social 40 points 6 months ago

Have they tried not using it? 🤦

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[-] SomeGuy69@lemmy.world 39 points 6 months ago

I mean they could disable it until it works, else it's knowingly misleading people

[-] go_go_gadget@lemmy.world 32 points 6 months ago

Obviously you don't have a business degree.

[-] AFC1886VCC@reddthat.com 39 points 6 months ago

I think we should stop calling things AI unless they actually have their own intelligence independent of human knowledge and training.

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[-] DudeImMacGyver@sh.itjust.works 38 points 6 months ago

How about stop forcing it on us?

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[-] retrospectology@lemmy.world 37 points 6 months ago* (last edited 6 months ago)

This is what happens every time society goes along with tech bro hype. They just run directly into a wall. They are the embodiment of "Didn't stop to think if they should" and it's going to cause a lot of problems for humanity.

[-] Ranger 36 points 6 months ago

Maybe if you can't get it to be accurate you shouldn't be trying to insert it into everything.

[-] Toneswirly@lemmy.world 35 points 6 months ago

The answer is dont inflate your stock price by cramming the latest tech du jour in to your flagship product... but we all know thats not an option.

[-] johannesvanderwhales@lemmy.world 35 points 6 months ago

TBH this is surprisingly honest.

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[-] Tygr@lemmy.world 34 points 6 months ago

Google CEO essentially says the first result should not be trusted.

[-] BrokenGlepnir@lemmy.world 29 points 6 months ago

There is apparently no limit to calling a bug a feature

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[-] Tartas1995@discuss.tchncs.de 28 points 6 months ago

I know an easy fix. Just don't do ai.

[-] CrowAirbrush@lemmy.world 28 points 6 months ago

I have a solution: stop using their search engine to begin with and slowly replace everything else google you use.

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[-] RizzRustbolt@lemmy.world 27 points 6 months ago

The model literally ate The Onion, and now they can't get it to throw it back up.

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this post was submitted on 27 May 2024
1101 points (100.0% liked)

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