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this post was submitted on 19 Jul 2024
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It's not just Windows, it's affecting services that people that primarily use other OS's rely on, like Outlook or Federated login.
In these situations, blame isn't a thing, because everyone knows that a LSE can happen to anyone at any time. The second you start to throw stones, people will throw them back when something inevitably goes wrong.
While I do fundamentally agree with you, and believe that the correct outcome should be "how do we improve things so that this never happens again", it's hard to attach blame to Microsoft when they're the ones that have to triage and ensure that communication is met.
I reckon it's hard to attach blame to Microsoft because of the culture of corporate governance and how decisions are made (without experts).
Tech has become a bunch of walled gardens with absolute secrecy over minor nothings. After 1-2 decades of that, we have a generation of professionals who have no idea how anything works and need to sign up for $5 a month phone app / cloud services just to do basic stuff they could normally do on their own on a PC - they just don't know how or how to put the pieces together due to inexperience / lack of exposure.
Whether it's corporate or government leadership, the lack of understanding of basics in tech is now a liability. It's allowed corporations like Microsoft to set their own quality standards without any outside regulation while they are entrusted with vital infrastructure and to provide technical advisory, even though they have a clear vested interest there.