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Most consumers hate the idea of AI-generated customer service
(www.techspot.com)
This is a most excellent place for technology news and articles.
I bet I could make an phone app that just repeats that until you get through
Probably not. Access to phone calls is heavily restricted on modem smart phones. It's why call recording apps are almost impossible to make now, despite many jurisdictions being one party consent (meaning only one person involved in a conversation needs to know that it's being recorded).