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Phone calls still assume the people on the receiving end are attached to a desk.
(self.showerthoughts)
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this post was submitted on 26 Jun 2024
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I think context makes a difference on whether a call is welcome or not, appropriate or not.
If the email asks me to write out a bunch of info I know off the top of my head, just call me. Don't make me write out something that I can just tell you much faster.
If you're asking something that kicks off a conversation going back and forth like if you need help walking through something, sending emails back and forth is annoying and dumb. Knocking it out in one call is faster and easier than exchanging 15 emails.
On the other hand, if you don't need an answer right away, if you need documents or images or if you need to communicate about something that requires a record of the communication, email is better.
I have been annoyed equally by getting calls and emails when people use them for things when they aren't ideal.
I can see both points. In my experience, people misuse calls more often, since a work-related call would often require a follow-up email anyway, but that's more anecdotal evidence