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this post was submitted on 04 May 2024
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The silver lining: steam's refund policy is good enough that most of them will get their money back. Hopefully that's painful to Sony.
It launched 4 months ago. How are you assuming people who bought it and could play it are still in the 2-hour refund window?
Edit: I hear you. I hope Steam allows a special exemption refund for this issue...
Steam support usually makes exceptions for situations like this.
OK, maybe I'm missing something in all this, as I have both Steam and PSN accounts already, but wasn't it always on the Steam page, in a gold box, that a 3rd party (PSN) account was needed to play the game?
The 2 hour refund window is for automated refunds, you can still make a request if you're past that - it's just going to need a human to take a look at it. I've once succesfully returned a game I've played for about 5 hours because it had game-breaking bugs and ran like crap for no reason, and it got accepted within a day without an issue.
So Helldivers owners have a chance. I'm assuming that Steam's Customer Support department is having some kind of an internal discussion right now on how to handle this case.
You're assuming Steam will just completely ignore a situation where players are flat out incapable of playing the game they paid for.
Boy are you in for a surprise if you think Steam is about to offer 30k refunds if they aren't legally obligated.