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Generative AI could soon decimate the call center industry, says CEO
(www.techspot.com)
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this post was submitted on 28 Apr 2024
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Wait until generative AI tells a customer to touch electricity.
Or that they can buy the plane ticket first, then apply for the grievance discount later…
https://www.washingtonpost.com/travel/2024/02/18/air-canada-airline-chatbot-ruling/
The most shocking part
Pretty sure a court told them to.
Usually the next step is "nuh-uh" followed by an appeal.
Someone with an expensive calculator probably worked out that it would be more expensive to fight this and just allow it.
Someone expensive with a calculator