776
submitted 9 months ago* (last edited 9 months ago) by DaleGribble88@programming.dev to c/technology@lemmy.world

See title - very frustrating. There is no way to continue to use the TV without agreeing to the terms. I couldn't use different inputs, or even go to settings from the home screen and disconnect from the internet to disable their services. If I don't agree to their terms, then I don't get access to their new products. That sucks, but fine - I don't use their services except for the TV itself, and honestly, I'd rather by a dumb TV with a streaming box anyway, but I can't find those anymore.

Anyway, the new terms are about waiving your right to a class action lawsuit. It's weird to me because I'd never considered filing a class action lawsuit against Roku until this. They shouldn't be able to hold my physical device hostage until I agree to new terms that I didn't agree at the time of purchase or initial setup.

I wish Roku TVs weren't cheap walmart brand sh*t. Someone with some actual money might sue them and sort this out...

EDIT: Shout out to @testfactor@lemmy.world for recommending the brand "Sceptre" when buying my next (dumb) TV.

EDIT2: Shout out to @0110010001100010@lemmy.world for recommending LG smart TVs as a dumb-TV stand in. They apparently do require an agreement at startup, which is certainly NOT ideal, but the setup can be completed without an internet connection and it remembers input selection on powerup. So, once you have it setup, you're good to rock and roll.

you are viewing a single comment's thread
view the rest of the comments
[-] ofcourse@lemmy.ml 224 points 9 months ago

I reached out to Roku support regarding this. The rep told me “why are you complaining. You are the only one.” He then disconnected the chat. I’ve reached out to my state’s AG to report this. No action so far but waiting. If there are enough complaints, that might help move the needle.

What Roku is doing should be completely illegal - bricking the product after purchasing it for full price if you don’t agree to waiving your rights.

[-] FenrirIII@lemmy.world 92 points 9 months ago

Sounds like a class action lawsuit to me.

[-] jkrtn@lemmy.ml 79 points 9 months ago

Sue them in small claims for the price of the device.

[-] WetBeardHairs@lemmy.ml 34 points 9 months ago

Sounds like a good way to get a new tv and move away from roku. They're really piling on the ads lately and making their os really slow.

[-] FlavoredButtHair@lemmy.world 16 points 9 months ago

Damn, had no idea roku chat could be that useless.

Inb4 it's ChatGPT like Air Canada.

this post was submitted on 03 Mar 2024
776 points (100.0% liked)

Technology

59993 readers
1911 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 2 years ago
MODERATORS