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this post was submitted on 02 Jul 2023
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I'm in the minority here when I say this and my situation may have been a very very special case or something but I tried transferring one of my domains from Gandi to Porkbun (after the new price increase). Upon paying, they needed to do extra verification which involved taking a selfie and sending a photo of my government ID.
I don't really know what triggered this (Gandi has never asked for a selfie and government ID) so I moved elsewhere. Unfortunately, they still haven't refunded me for the cancelled transaction but in the support email, they said they already did and it might take some time before it's processed or whatever. It's been almost 20 days since then. I probably need to contact my bank tomorrow.
Again, I'm not trying to besmirch Porkbun but I felt like mentioning this anyway. They're support team replies very fast however and they're really nice.