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[-] hitmyspot@aussie.zone 16 points 2 years ago

Yes, but without the plug in, they wouldn't buy the product to give the data. It's circulat logic on their part.

[-] Semi-Hemi-Demigod@kbin.social 15 points 2 years ago* (last edited 2 years ago)

I bet they're using data sales to subsidize the cost of the devices.

[-] wreckedcarzz@lemmy.world 21 points 2 years ago

Subsidize? Oh sweetheart, that's not happening - that's just more profit! Silly goose!

[-] SkaveRat@discuss.tchncs.de 1 points 2 years ago

that, and I can imagine they fear a giant wave of support tickets from people using HA and having problems

[-] Semi-Hemi-Demigod@kbin.social 16 points 2 years ago

If they have a good support team they already have a form letter for "you are using this product in an unsupported way" and it takes about 30 seconds to process them.

[-] BossDj@lemm.ee 16 points 2 years ago

And let's be honest, someone with the tech knowhow to set up home assistant isn't going to ask Haier for help

[-] otter@lemmy.ca 4 points 2 years ago

Yea I don't really contact a company unless someone on a forum specifically says that's the best way to resolve the issue (ex. Account authentication related bugs). Either that or it's specifically related to my purchase

Pretty sure that's the case for my less tech-savvy friends and family too

[-] helenslunch@feddit.nl 4 points 2 years ago

Unless they already bought it and now have to either throw it away or start using the (presumably) shitty app.

[-] hitmyspot@aussie.zone 2 points 2 years ago

The app already exists, so anyone who has it, will keep it.

Anyone in the market to purchase will now avoid. Their suit will cost more sales than the app, which may have actually generated sales by existing.

[-] princessnorah 2 points 2 years ago

…so anyone who has it, will keep it.

I literally saw someone in a different thread about this earlier talking about ripping out their Liftmaster garage doors when they pulled a similar move last year.

this post was submitted on 18 Jan 2024
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