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this post was submitted on 02 Jul 2023
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Showerthoughts
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Yes and no, most of the free/open software has the problem of being very not-user-friendly (even if it's only for the first time set-up) and the documentation (even the youtube tutorials) are written in a "you should know all this already" way, which is cool if you do, but if this is the first time you are doing this or if it's the only time you are gonna use that knowledge then it's absurd to expected someone to learn it only for one time.
It is normal for someone to complain that the thing that steals all their data or needs a subscription is better because it's easier to use (install, pay/register and use, done), compared with how different and difficult usually it's to install and get to work a FOSS option (download this, install these, run command lines, configure all these, now get all these plugins, etc).
If we want bigger numbers, then it should be at least as easy as the thing we want them to stop using, otherwise we are barking at the wrong tree.
You are missing a point. Closed sourced solutions pay developers a lot... And they focus on the ux. Think about the most famous example, all apple OSes are just like a customized collection of open source stuff, similar to a linux distro, with a user friendly, closed sourced GUI.
Open source solutions that are not user friendly, is just because no one is paid, or there is not enough budget to pay for a high level UX design and implementation
UX in open source software is mostly fine for those who built it for them selves or people in the same environment.
As soon as stuff gets built for others with other requirements empathy declines, and I don’t mean this disrespectful. Good professional UX sources are needed, indeed to fill this gap. But will they be able to convince the open source devs who often were Initiator of the projects?
I'm not missing anything, OP complained about people not easily ditching closed/centralized software and I gave an answer.
I know devs are doing it as a hobby or with donations, that's on them and they know who their target will be and how much effort is it worth to do it user-friendly or not or how big of a scope they aim for.
We're talking about the normal user and why they decide to stick to centralized or move to FOSS and why it's so hard for them to do it.
That's not contrary to what he said at all, it's just another layer of why things are the way they are.
If you want the average joes, you need good ux. If you don't have it, you won't get/keep them.
Maybe there are good reasons why you don't have decent ux. Maybe other people only do because they spend money. Maybe you can find a way around that, maybe you can't.
Doesn't matter. Good user experience means you keep users, bad user experience means you don't.
The main reason is that ux design is difficult, complex but not always rewarding. Few people do it "as hobby". Companies make money out of UX design. As in the example of Apple, they could find a lot of open source good quality software, but they needed the ui to seel it in macs, iPhones and ipads.
Another example is steam deck. Its OS is just arch linux, with an incredible UI (built by valve), and it is currently more popular than windows handhelds.
Many open source solutions are of greater quality than corresponding proprietary stuff (anyone who has ever worked in a corporate environment also knows why, corporates are elephants trying to create a swiss watch). What open source solutions are missing are companies paying to create user experience.
I think you're vastly overgeneralizing the world of software here. Before I make my point here's two facts:
Just about everyone reading this comment is using FOSS software to do so (Firefox, Chrome/Chromium, or even Edge which is really just customized Chromium). Lemmy itself is FOSS and the majority of websites you visit every day are using FOSS on the back end. Do you feel all this software is "not-user-friendly"?
Let me take a step back from that though and assume you're not really talking about software in general but are actually referring to software with a GUI that runs on a desktop computer. Someone elsewhere in this thread compared to GIMP to Photoshop so let's look at that...
Photoshop is not an easy, just-use-it application. To get started most people recommend watching a YouTube tutorial and, having watched a few they definitely start from a place where, “you should know all this already”. For example, if you don't understand the difference between a JPEG and a PNG file you're going to have a bad time.
GIMP is also not an easy, just-use-it application. To get started most people recommend watching a YouTube tutorial and, having watched a few they definitely start from a similar, "you should know all this already" place. Except there's one great big difference: You don't have to pay anything to obtain or use the GIMP. That's the biggest difference!
They're both image editing tools but they were designed with different use cases in mind. Photoshop was made for professional photographers and digital artists working for business. This is why Adobe put great efforts into making sure that certain "workflows" go very smoothly... Because they're the most common in business.
If you try to use Photoshop with a different workflow than what it was designed for you're going to have a bad time! For example, let's say you wanted to perform a series of manipulations and add some text to tens of thousands of photos; a great big directory of .jpeg files. You might search up how to do this in Photoshop (using macros) and you'll quickly come to realize that it was definitely not made for this task!
However, if you searched for how to do the same thing in GIMP well, it actually was made to support that! It's another one of those things where you'll have to learn a new skill but it's doable. It's a use case the GIMP developers had in mind when they made it.
From the perspective of batch editing Photoshop is basically useless. Anyone who tries would find it, "very not-user-friendly" because it was made for a specific purpose and that's not it.
The GIMP was made as a much more general-purpose graphics editing tool. So much so that it can be completely re-skinned to make it look like Photoshop or even operated entirely from the command line. You can even automate very sophisticated workflows with GIMP using Python!
This same sort of argument can be made for nearly every open source tool that is commonly bitched about, LOL! They generalize that FOSS isn't user friendly, completely forgetting or ignoring 7zip, Firefox, VLC, LibreOffice, Notepad++, OBS, Keepass, Greenshot, Ditto, Audacity, etc or any of the many thousands of very popular/common FOSS packages that get used on people's desktops every day.