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this post was submitted on 01 Dec 2023
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This is so key. If they don't have enough regular lanes (which at times is just 1), the old/slow/large/complex orders are much more likely to go through self-checkout. Now they're annoyed that they "have" to use the machines, and so is everybody behind them that has to wait for them. Congratulations: you've managed to piss off literally everyone!