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Pentagon has the worst IT helpdesk in the US government
(www.theregister.com)
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this post was submitted on 04 Sep 2023
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You'd think the DoD's astronomical budget would cover this.
They are there to document in excruciating detail how their budget is NOT being misspent, because we can't abide waste and mismanagement!
Someone has to manage managements managers that manage the managers managers.
Not even that, theres lots of DoD employees (non-managers) that get paid pretty well just to sit on their asses and do not much of anything all day. It's the biggest social welfare program in the US.
I thought that was the TSA
The problem is two fold, the first is that any change in process or procedure has to be approved by a committee that probably has nothing to do with IT at all; and the second is that the DoD is full of higher ranking officers that if you have a 3 day turn around for a repair -- for example, they will threaten your very existence unless they are not done immediately.
The only solution I can think off is that the IT has to be removed from the DoD, and assigned its own budget and director.
Think about how many warlords we could bribe to protect American corporate interests in countries we aren't supposed to be involved in instead of new functions IT. Those American friendly dictators aren't going to arm and install themselves.