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this post was submitted on 24 Aug 2023
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Tech Support Memes
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What would motivate someone to insist on having software he doesn't use?
Most regular users know where the buttons they need for there job are, that's it.
You dare give them a different layout of the same buttons, and they will swear up and down the buttons are not there or don't work.
Chrome PDF viewer insists it now Windows default? Clearly that means the one they regularly use has gotten taken over by a virus, and they can't find "the button" to do "the thing" that they need to do to these PDFs every week.
It's also a kind of ego thing for some people, if they know a coworker has something then they want it too. Especially if it was expensive. When Parallels came out for MacOS it became fashionable at my work to have a full Windows setup on employer-issued Macs and everyone started demanding it. When they eventually looked at usage it turned out all those people demanding it never actually did anything with it.
Me cursing silently because there's another unnecessary UI change that hides some things in more sub-menus or changes icons for no apparent reason, now trying to find ways to customize my experience instead of doing any actual work
They use it, just not to its full capability.
I bet zero people use any software to its full capability.
While true, the point is that the free version covers their use case and the additional features in the paid version are not used at all.