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cross-posted from: https://lemmy.bestiver.se/post/1210182

Building relationships with customers through support didn't turn out as hoped

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[-] apudgypanda@lemmy.zip 13 points 19 hours ago

very reasonable take. I work in games and some companies just use telemetry to keep activity logs sorted into neat buckets for the purpose of debugging, or recognizing patterns that lead to issues. Other's will use it excessively, with a heavy focus on marketing and store fronts and use that to shovel more product to a consooomer (which I hate).

It's a very useful tool though for debugging when used properly.

[-] femtek 3 points 14 hours ago

Yeah, when I play tested games game when I was younger it was a part of it. I'm fine with telemetry if it's only used for testing, fixing issues, game balance, ect. When it's used for selling stuff or tracking me across the Internet or irl is where I have an issue.

this post was submitted on 06 Jul 2026
139 points (100.0% liked)

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