Digital storefronts are fine. The actual problem is the lack of consumer protection in console (and mobile) ecosystems.
On PC, the classic mitigation is piracy.
But on consoles that seems to be not an option, so there is no way to fight back console company overreach.

As a consumer, just sticking to PC gaming is the obvious solution.
Valve is better than Sony because it can't just prevent consumers from going somewhere else. Gabe Newell is just as much a greedy bastard as other big corp CEOs. But judges forced him to allow refunds (btw, GOG has a 30-days-no-questions-asked refund policy without being forced to). And he cleverly price-gauges the game devs with his massive cut rather than the consumers. Combined with the threat of delisting games that are available cheaper in other shops, he secured his quasi monopoly.

As usual, vote with your wallet - while you still can.