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this post was submitted on 06 Jun 2026
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Speech to Text -> NLU -> Ordered summarized -> human for review (we hope?) -> order placed. They are using these to reduce the labor demand on the human portion, and I presume at some point the "to human for review" will just go away, if they get the accuracy dialed in.
The shitty part is, it's not like they are saving much money, since those jobs pay shit anyways. I have to wonder what the ROI is on replacing the electronics and hooking all that up, plus the R&D that went into the system itself, is.