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this post was submitted on 28 Mar 2026
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I’ve dealt with booking.com. Sent pics of what was clearly a homeless flophouse and not a vacation rental.
Customer service: were denying your refund claim because the manager says what you said and the pics you sent are not true.
„The room I booked said sea view and own bathroom. The one I got the key for has a shared bathroom outside and there’s a wall outside the window. Also, it hasn’t been cleaned. There’s nobody here and they don’t answer the phone“ Booking.com human, after arguing with their moronic AI for a while: I am sorry, all I can offer you is a 10% refund.
Uff I never had a bad experience with them, I got my refund very quickly the only time I had a major issue but I've not used them in a while
Lately I check these "discount hotel" websites and then check directly with the hotel to get a price match. They usually do with Priceline, agoda, booking, experian and hotels.com
I only had problems with booking.com one time and their customer services wasn't at all helpful. I had to go through my bank and do a chargeback, but fortunately I got my money back in the end.