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Logitech Now Goes To A random website in order to add peripherals to a PC
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iCUE is finicky, but for me it works about 98% of the time, and I can usually solve those remaining hiccups with a quick unplug-replug of the USB.
Not saying your experience isn't valid - that's awful you dealt with all that, and I'm sure you did the best you could. Just providing a reassurance for onlookers that it's not all garbage all the time.