Maybe my use case is unusual. This is my only camera and I'd prefer avoiding an NVR setup - mostly because I don't love the idea of running a constant hi def video stream over WiFi.

The documentation for this camera made me think it would be able to detect motion and record a video of activity from a few seconds before the motion was detected until a few seconds after it ends and FTP it to a server of my choice. From what I can see, it can successfully do this for snapshots but not for videos.

Back to your question, I upgraded immediately to the latest firmware before doing anything - the Home Assistant addon told me to. I then tried going back one version to see if it was just a bug in the latest firmware.

As an aside, the HA integration seems to be working flawlessly. It would be pretty easy to have HA trigger a capture of the video stream but that wouldn't contain the pre-motion capture that the doorbell seems to have.

As luck would have it, I finally got a response from Reolink through Walmart in response to my opening a return ticket a few days ago. I'll give them a couple more days to troubleshoot and update here.