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It is the store who wants payment from you and is responsible for collecting it.
It is the customer who wants an item so he may be reponsible for picking it up.
Not how it uses to work.
Its wonderful how humans don't have a problem with contradictions when they see one side as "normal"
There aren’t people who will lose the jobs they currently hold because customers get their own products from the store, but there are people who will lose their jobs if everyone switches to self checkout. It’s not a contradiction to view them differently, just like it’s not a contradiction to view the sewing machine and generative ai differently
But people did lose their jobs when shops switched to customers getting their own stuff off the shelves.
Yes, and had I been asked at the time, I would have opposed it, unless efforts were made to provide anyone laid off as a result with equal or better work. Given how businesses and governments treat people working as cashiers, that doesn’t seem likely to happen for people laid off as a result of self checkout kiosks.