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“On Tuesday afternoon, ChatGPT encouraged me to cut my wrists.”
(www.theatlantic.com)
This is a most excellent place for technology news and articles.
That they don't know how it works is a lie. The mysticism and anthropomorphization is purposeful marketing. Pretending they don't know how it works also lets them pretend that the fact they constantly lie is something that can be fixed rather than a fundamental aspect of the technology