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AI agents wrong ~70% of time: Carnegie Mellon study
(www.theregister.com)
This is a most excellent place for technology news and articles.
I've had to deal with a couple of these "AI" customer service thingies. The only helpful thing I've been able to get them to do is refer me to a human.
That's not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
Oh absolutely, nothing was gained, time was wasted. My wording was too charitable.